Inbound and outbound call center services, without building a call center.

Trained assistants answer inbound calls, make outbound follow-ups, resolve queries and set appointments on your script, in US English, with accurate records, so you avoid the infrastructure and the overhead.

A typical shift
  • Inbound calls answeredlive, your hours
  • Outbound follow-upsfrom your list
  • First-level queries resolvedon the same call
  • CRM & call log updatedafter every call
  • Daily call reportend of shift
Why it works

Every call answered professionally and logged.

A virtual call center on your terms: a call answering service for your business hours, inbound call center services up to 24/7, and an outbound call center team for follow-ups and appointment setting, all from one provider. We run calls on Grasshopper or your own phone system. We do not do phone sales or telemarketing.

24/7 availability

Round-the-clock call handling if you need it, for better service and responsiveness.

Customer experience

Professional call handling that builds satisfaction and long-term relationships.

Increase efficiency

Internal teams focus on core tasks while call operations are handled for you.

Confidential support

Call data, business information and customer records handled securely under NDA.

Tasks you can assign to us

Inbound, outbound, and everything that happens after the call.

Not seeing your task? Ask us. Most things fall under one of these four.

Call handling

  • Managing inbound customer calls
  • Outbound follow-up calls
  • Call-based coordination and scheduling

Customer support

  • First-level customer queries
  • Accurate information to callers
  • Managing the customer communication flow

Appointments

  • Appointment setting and confirmations
  • Reminder and callback calls
  • Rescheduling and cancellations

Operations support

  • Maintaining the call database
  • Updating call records and reports
  • Workflow and script improvements
Getting started

Your assistant usually starts the next working day.

Share how you like to work and we assign a trained assistant matched to your tasks. Training and meetings are never billed, and you can change plans with each 30-day cycle.

Get matched
  1. 1
    Discovery call15 to 30 minutes on what you need, the hours and the tools you use.
  2. 2
    Matched to youWe assign the assistant whose skills fit your tasks. They usually start the next working day.
  3. 3
    Set-up and first weekDedicated phone, chat and email. Your manager checks in at the end of week one.

Other ways we can help

Get started

Hire a call assistant from $6 an hour.

Tell us the call volume, the hours and the script, and we'll come back with a plan and a price.

  • Assistant usually starts the next working day
  • Training and meetings never billed, no set-up fee
  • 30-day plans, cancel any time
Call +1 804 610 1565
We reply within one business day. No spam, no sharing your details.