+1 804 610 1565 Hire your virtual assistant

Virtual assistants for customer service: phone, chat and email, in your name.

Phone, email and live chat handled by trained assistants who learn your products and your tone, so queries get answered on time and your people stay focused on their real work.

Hire a support assistant See pricing
Coverage at a glance
  • Phone & voicemailyour business hours
  • Email queuecleared daily
  • Live chatup to 24/7
  • Shopify & Etsy order updatesas they come in
  • Weekly support reportFriday
Why it works

Faster replies, fewer interruptions, the same voice every time.

Save time

Assistants absorb customer communication across channels, so interruptions stop reaching your desk.

Improve response time

Queries get timely replies, without delays that cost opportunities or goodwill.

Protect your team

Your internal team focuses on core work instead of a constant stream of customer questions.

Confidential support

Customer and business information handled under NDA with complete privacy and care.

Tasks you can assign to us

Every channel a customer uses to reach you.

Not seeing your task? Ask us. Most things fall under one of these four.

Phone support

  • Incoming and outgoing customer calls
  • Customer inquiries and reminders
  • Order and delivery status calls

Email & chat

  • Ticket handling in Gorgias and Zendesk
  • Live chat support, up to 24/7
  • Email and messaging replies

Orders & operations

  • Order management on Shopify and Etsy
  • Returns, refunds and exchanges
  • Scheduling and coordinating tasks

Customer engagement

  • Customer feedback surveys
  • Managing the customer communication flow
  • Reviews and follow-up messages
Getting started

Your assistant usually starts the next working day.

Share how you like to work and we assign a trained assistant matched to your tasks. Training and meetings are never billed, and you can change plans with each 30-day cycle.

Get matched
  1. 1
    Discovery call15 to 30 minutes on what you need, the hours and the tools you use.
  2. 2
    Matched to youWe assign the assistant whose skills fit your tasks. They usually start the next working day.
  3. 3
    Set-up and first weekDedicated phone, chat and email. Your manager checks in at the end of week one.

Other ways we can help

Personal Assistant Administrative Assistant Executive Assistant Website Design & Development Inbound & Outbound Calls
Get started

Hire a customer support assistant from $6 an hour.

Tell us which channels need covering and when, and we'll come back with a plan and a price.

  • Assistant usually starts the next working day
  • Training and meetings never billed, no set-up fee
  • 30-day plans, cancel any time
Call +1 804 610 1565
We reply within one business day. No spam, no sharing your details.